Troubleshooting SnugStat App Connectivity

The SnugStat Wi-Fi Thermostat is simple, easy to connect and go, but if you’re having problems connecting to your router – don’t worry, this easy guide is here to help.

Firstly, it is important to familiarise yourself with your thermostat, our Snug touch-screen thermostats and our SnugStat Wi-Fi thermostats look very similar, so please consult your product guide before continuing.

Most domestic internet routers come with ‘dual-band’ support, this means that the router can operate at 2.4GHz and 5GHz speeds. The 2.4GHz is a less-powerful signal with longer reach, while the 5GHz is more concentrated and powerful. Smart phones have the ability to swap between these signals automatically, but our SnugStat thermostat does not need rapid connection for complete functionality. Therefore, it is tied to the 2.4GHz signal.

In order to pair the two devices, they must be connected to the same Wi-Fi signal, but while inside your home your phone is connected to the more powerful 5GHz signal, in contrast to the SnugStat on 2.4GHz. In theory you could stand at the end of your garden with barely any signal and sync your stat, but there is an easier way.

You need to:

• Visit your internet provider’s website, either on your Smart phone or PC
• Separate dual-band support into two separate signals
• On your Smart phone, the two speeds of connection will appear in your Wi-Fi Network Settings
• Connect to 2.4Ghz signal
• Open the SnugStat App and connect the SnugStat Wi-Fi Thermostat
• Reconnect your Smart phone to the 5GHz signal for high-speed internet (your SnugStat will still be connected)

If you are still encountering problems feel free to call our dedicated Snug technical support team on 01772 761333 or email sales@firsttrace.co.uk